Shipping policy

Orders are processed within 2–5 days after payment is received.

Please note that processing time does not include shipping transit time. Processing refers to order preparation, packing and drop-off with the carrier.

Shipping methods and rates are calculated at checkout based on your location and selected shipping option. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times vary depending on destination and carrier. Any delivery estimates provided at checkout are estimates only and are not guaranteed.

Once an order has been shipped, we are not responsible for delays caused by postal carriers, weather conditions, customs processing, or other circumstances beyond our control.

Orders must be placed before 10:00am EST. Deliveries occur between 2:00pm TO 10:00pm EST. Available for greater Toronto areas only. 

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost, delayed, or stolen packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly for further assistance.

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Orders returned to us due to address errors may require additional shipping fees to be resent.

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These fees are the responsibility of the customer. We are not responsible for delays caused by customs.

If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you.

For any shipping-related questions or concerns, please contact:

fadedandfolded@outlook.com

or via Instagram DM: @fadedandfolded